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Friday, August 08, 2008 
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GCC Airlines & Airports Service Excellence
Survey On Occasion of the International Aviation Day.

Dear friend,

We welcome you to join Datamatix Survey on GCC Airlines and Airports Service Excellence. The survey will greatly help in forming a final opinion on the Best Airlines and Airports services from the region. While you answer the questions, please keep the key airline service qualities like safety, reliability, service, scheduling, ground facilities and ticketing, among others before you decide which airline / airport deserves the Award.

Before you begin answering the survey, We request you to indicate your travel preferences:
Comments :

Tell us how to get in touch with you:

Company : *
Type of Business : *
E-mail : *
Title: *
Full Name : *
Designation *
Phone : *
Fax : *
Mobile :
P.O. Box : *
Address :
City : *
Country : *

1) Please indicate the regions you visit the most for business/ holiday:
North AmericaSouth AmericaEurope
GCCMiddle EastFar East Asia AsiaAfrica

2) Please list 5 major cities that you visit the most often when traveling on business:

3) How many international business trips do you take annually?
1-56-10More than 10

4) How many pleasure trips do you take annually?
 1234More than 4

Section A: Questions on GCC Airline’s Vision on Strategic Development

1. Amongst the GCC airline companies, who has the strategic vision and plan of action to lead the future of GCC Airline industry?
 Emirates Airlines
Qatar Airways
Kuwait Airways
Oman Air
Saudi Arabian Airlines
Gulf Air
Your comments if any:

2. Which airline, do you think is contributing the most towards the development of the GCC economy and community?
 Emirates Airlines
Qatar Airways
Kuwait Airways
Oman Air
Saudi Arabian Airlines
Gulf Air
Your comments if any:

3. Which airline, do you think is contributing the most towards the development of the GCC community?
Emirates Airlines
Qatar Airways
Kuwait Airways
Oman Air
Saudi Arabian Airlines
Gulf Air
Your comments if any:

4. Which airline supports initiatives for research and development, thereby continuously improving its services?
Emirates Airlines
Qatar Airways
Kuwait Airways
Oman Air
Saudi Arabian Airlines
Gulf Air
Your comments if any:

5. Which GCC airline company is most committed to environment issues?
 Emirates Airlines
Qatar Airways
Kuwait Airways
Oman Air
Saudi Arabian Airlines
Gulf Air
Your comments if any:

6. Which GCC airline uses latest technology equipments and information technology based services?
 Emirates Airlines
Qatar Airways
Kuwait Airways
Oman Air
Saudi Arabian Airlines
Gulf Air
Your comments if any:

7. Which GCC airline, do you think has the potential to become the most competitive airline in the global airline industry?

Emirates Airlines
Qatar Airways
Kuwait Airways
Oman Air
Saudi Arabian Airlines
Gulf Air

Your comments if any:

Section B: Questions of Airlines Service and Customer Satisfaction.

8. Who among the six GCC Airlines leads in offering Innovative Customer service?

Emirates Airlines
Qatar Airways
Kuwait Airways
Oman Air
Saudi Arabian Airlines
Gulf Air

Your comments if any:

9. Which GCC airline company offer value for money services?

Emirates Airlines
Qatar Airways
Kuwait Airways
Oman Air
Saudi Arabian Airlines
Gulf Air

Your comments if any:

10. Which airline provides best e-ticketing services?

Emirates Airlines
Qatar Airways
Kuwait Airways
Oman Air
Saudi Arabian Airlines
Gulf Air

Your comments if any:

11. Which airline can be called as the most competitive GCC airline?

Emirates Airlines
Qatar Airways
Kuwait Airways
Oman Air
Saudi Arabian Airlines
Gulf Air

Your comments if any:

12. Which GCC airline has the most "efficient" Cabin Staff?

Emirates Airlines
Qatar Airways
Kuwait Airways
Oman Air
Saudi Arabian Airlines
Gulf Air

Your comments if any:

Section C: Frequent Flyer Programs

13) Do you belong to any frequent flyer programs?
YesNo

14) What is your opinion on GCC Airline Frequent Flyer Programs?

Worthwhile Complicated Difficult to redeem points
 Not interested     Reason:

Section D: Airport Services

17) Comparing the over-all performance, which is the Best GCC Airport?

18) Which GCC airport gives you the worst "feeling" of services?

19) Which GCC airport offers you the best customer care?

20) Which GCC airport has the shortest queuing / waiting times?

21) Which GCC airport has the longest queuing / waiting times?

22) Which GCC Airport has the best airport lounge services for the transit travelers?

23) Which GCC Airport has the most systematic and customer friendly passport control counters?

24) Name one person from the GCC Airline & Aviation Industry for the ‘Best GCC Executive Aviation Achievements Award’

 

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